Shipping Policy
Order Processing
Orders are processed and packed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Origin
All orders are shipped from our fulfilment warehouse in Guangzhou, China via international express carriers.
Shipping Costs
We offer free worldwide shipping on all eligible orders. There are no additional handling fees for standard delivery.
Estimated Delivery Times
- North America: approximately 7–15 business days.
- Europe & Middle East: approximately 8–18 business days.
- Asia & Oceania: approximately 5–12 business days.
- South America & Africa: approximately 12–25 business days.
Delivery times are estimates and may vary due to customs clearance, carrier delays or remote destinations.
Order Tracking
Once your order ships, a tracking number is provided. You can track your package through the tracking feature on our website or directly on the carrier's website.
Customs & Import Duties
International orders may be subject to customs duties, taxes or import fees levied by the destination country. These charges, where applicable, are the responsibility of the recipient. We are not responsible for delays caused by customs processing.
Undeliverable & Incorrect Addresses
If a package is returned to us due to an incorrect or incomplete address, or because it was refused, we will contact you to arrange reshipment. Additional shipping costs may apply.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact our customer service within 15 days of the expected delivery date. We will investigate and provide a solution, including reshipment or a refund, in accordance with our return policy.
Contact
For any shipping questions, contact us at suan147@qq.com or via our Contact Us page.